Refund policy

At Apex Home Gear, we stand behind the durability and quality of our products. We offer a 30-day return policy, meaning you have 30 days after your item is delivered to request a return or report an issue.

Damaged, Defective, or Warranty Items (Our Guarantee) If your product arrives damaged, defective, or you receive the incorrect item, we will make it right immediately. Because we source heavy-duty and pro-grade gear, we handle these claims with priority.

1. How to claim: Inspect your order upon delivery and contact us within 48 hours of noticing any defects. Please include clear photos or a short video of the damage or defect in your email.
2. Resolution: Once the damage or defect is verified, we will issue a full refund or send a free replacement—no need to pay for return shipping on defective goods.

Standard Returns (Change of Mind) To be eligible for a standard return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

• For change-of-mind returns, the customer is responsible for all return shipping costs.
• We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Initiate a Return To start a return, please contact us at support@apexhomegear.com with your order number.

Important: Please do not send your purchase back to the manufacturer or the address listed on your package. Once your return is accepted, we will provide you with the correct authorized return warehouse address and specific instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items For safety and hygiene reasons, certain items cannot be returned. This includes:

• Used pet grooming tools or items with visible pet hair/wear.
• Gift cards.
• Clearance or final sale items.

Exchanges

Due to fulfillment logistics, the fastest way to ensure you get the exact item you want is to return the original item. Once the return is accepted and processed, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be in its original, unused condition, and the buyer is responsible for return shipping costs unless the item is defective.

Payment Disputes & Chargebacks (Fraud Prevention)

By completing a purchase at Apex Home Gear, you agree to our terms of service and shipping policies. If an order has been successfully processed, shipped, or delivered with tracking confirmation, any bank chargeback or payment dispute filed claiming the transaction was "unauthorized," "fraudulent," or "item not received" will be aggressively contested.

Once a product is in transit or delivered to the address provided at checkout, the payment is legally non-refundable via a forced bank chargeback. To protect our business against friendly fraud, we submit all available evidence to the acquiring bank and payment gateway. This evidence includes this agreed-upon policy, delivery tracking confirmation, customer IP addresses, order timestamps, and any prior customer verification logs. Fraudulent chargebacks will result in the immediate cancellation of any pending warranties and may be referred to relevant authorities.

Refund Processing We will notify you once our warehouse has received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact.apexhomegear@gmail.com